Privacy Policy

Privacy Policy
Effective Date: [Insert Date]
1. Introduction
This Privacy Policy outlines how The EMU Files (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you purchase products or services through our website.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you make a purchase or interact with our website, we may collect the following information:

• Full name

• Contact details (email address, phone number)

• Billing and/or shipping address

• Payment details (processed securely via third-party providers)

• Purchase history

• Account or membership information (if applicable)

• Any additional information you voluntarily provide (e.g., enquiries, feedback)

We do not store full credit card details.
3. How We Use Your Information
We collect and use your information to:

• Process and fulfil purchases of EMU Files resources, memberships, or services

• Communicate with you about your orders or enquiries

• Provide customer support

• Send receipts and important transactional information

• Improve our resources, website, and user experience

• Maintain membership records (where applicable)

• Meet legal, accounting, and regulatory obligations

We do not use your personal information for unrelated purposes without your consent.
4. Sharing of Information
We may share your information with trusted third parties where necessary, including:

• Payment processors

• Website hosting and IT service providers

• Email and communication platforms

• Delivery or digital distribution services

These providers are only given the information necessary to perform their functions and are required to handle your information securely.
We do not sell, rent, or trade your personal information.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure payment processing systems

• Encrypted website connections (SSL)

• Controlled access to stored information

6. Data Retention
We retain personal information only for as long as necessary to:

• Complete transactions and provide services

• Maintain business and membership records

• Comply with legal and financial obligations

7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
To do so, please contact us using the details below.
8. Cookies and Website Data
Our website may use cookies or similar technologies to:

• Enable core website functionality

• Improve your browsing experience

• Understand how users engage with our content

You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted above.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
The EMU Files
Email: graham@emufile.com.au
Phone: +61 403 185 159
Address: 5 Latrobe Terrace, PADDINGTON QLD 4064

12. Sensitive Information
The EMU Files does not require or intentionally collect sensitive personal or clinical information through purchase processes. Users are advised not to submit sensitive personal information through general website forms unless explicitly requested as part of a secure and appropriate process.